Customer Service Administrator

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Customer Service Administrator

\n Pertemps are currently recruiting for a Customer Service Administrator to join a manufacturing business based in Alton. This will be a full-time office-based position.

\n Responsibilities as a Customer Service Administrator:

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• Act as first point of contact for customer enquiries via phone, email and online channels
  
  
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• Provide accurate product, training, pricing and delivery information 
  
  
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• Resolve customer queries, complaints and issue in a timely manner 
  
  
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• Accurately input customer orders into company systems
  
  
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• Monitor order status and update customers on progress or delays 
  
  
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• Assist in preparing reports, spreadsheets and customer documentation 
  
  
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\n Requirements:\n
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• Excellent customer service experience 
  
  
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• Strong attention to detail 
  
  
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• Excellent written and verbal communication skills
  
  
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• Proficient in Microsoft Office 
  
  
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• Experience with CRM or ERP systems 
  
  
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• Own transport due to rural location
  
  
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\n The Role: \n
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• Monday – Friday, 8am – 4.30pm 
  
  
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• £13 per hour (rising to £13.50 ph after 3 month probation) 
  
  
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• 20 days annual leave plus bank holidays
  
  
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• Located in Alton 
  
  
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\n If you are interested in this Customer Service Administrator role, please give Jemma a call at Pertemps. \n